Frequently Asked Questions

The GenerLink is a Meter Mounted Transfer Switch that allows you to power your home or cottage in the event of a utility power outage.

No, as long as generator power is present the GenerLink will prioritize generator power.

Typically, a GenerLink install requires a licensed electrician. For confirmation, we recommend that you contact your utility authority for further information.

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No, Doing so will void your warranty. Do not attempt to connect your generator using a connection cord that is not fitted with GenerLok™. Do not attempt to connect to a three-blade generator outlet or one rated higher than 50-amps. (Refer to the GenerLink™ Operating Manual’s Power Cord section for more details (Found in Technical Information))

We do! Please see the link here.

No, Doing so will void your warranty. Do not attempt to connect your generator using a connection cord that is not fitted with GenerLok™. Do not attempt to connect to a three-blade generator outlet or one rated higher than 50-amps. (Refer to the GenerLink™ Operating Manual’s Power Cord section for more details (Found in Technical Information)).

We offer a 20, 40, and 60 foot option, 80 and 100 foot are available by special order. (40A GenerLinks are only recommended for cord lengths up to 60 feet.)

The GenerLink features a built-in safety function that prevents the generator’s electricity from being sent back into the utility lines, preventing potentially hazardous circumstances for you and utility service people; nonetheless, it should only be plugged in while in use.

A surge is a sudden, unpredictable, powerful increase in voltage that can damage or destroy household appliances and electronic equipment. Surge damage can happen all at once in cases of high voltage surges or over a period of time when lower voltage surges are experienced consistently.

Surge protection is always recommended, but is a personal choice based on your homes current infrastructure. The surge module has an audible alarm to notify you when you take a hit!

Please see our generator compatibility guide

As long as you’ve already decided that your generator is applicable for GenerLink, the choice is up to you. If you expect your loads to be under 30A, or, your Generator is equipped with an L14-20 receptacle, the 30A GenerLink will do. If your Generator is equipped with the 14-30, you have the choice of the 30A or 40A Generlink – you can make that choice based on the loads you want to run. If your Generator is equipped with the 14-50 receptacle, you’ll need the 40A GenerLink.

Surge is recommended, but is up to you as it comes with an additional cost.
ALWAYS make sure your Generator receptacle matches the Generlink you’re selecting (14-20, 14-30, 14-50)
ALWAYS make sure you measure the distance between your Hydro Meter, and where the Generator will be located, and choose your cord length based on that (20, 40 or 60 available, 80 + 100 available for 40A units by special order)

OUTSIDE!

Remember, generator exhaust gases contain deadly carbon monoxide. The generator should never be operated inside, this includes basements, crawl spaces and/or attached garages. Please consult your generator owner’s manual for complete instructions on the safe location for and operation of your generator.

Ensure that your generator is equipped with a circuit breaker that will automatically activate if there is an overload. If your generator lacks this essential feature, it cannot be used with GenerLink. In the event that the generator’s circuit breaker trips, take the following steps: turn off all the household circuit breakers in your breaker panel, reset the circuit breaker on the generator, and then restart the generator. To ensure safe operation, consult your generator owner’s manual for comprehensive instructions.

GenerLink is designed to function as an interconnection device and serves to connect your generator to your home. There is no risk of damage to your appliances created by the GenerLink device. You should exercise care when selecting your generator to ensure you are buying a high quality generator.

GenerLink advantages over traditional transfer switches:

1. Quick and Easy Installation: GenerLink is installed outside the home at the electric meter in less than 30 minutes, while traditional transfer switches can take about two to three hours and require rewiring of the home’s electric system.
2. Flexibility in Appliance Selection: GenerLink allows you to choose the specific appliances you want to run from your home’s breaker panel, up to the capacity of your generator. In contrast, basic transfer switches typically have a limited number of hard-wired circuits (6 to 8 circuits), restricting the number of appliances you can connect.
3. Ability to Run Larger Appliances: GenerLink utilizes the existing breaker panel, enabling you to run any large 120 or 240-volt appliance up to your generator’s capacity. Appliances like well pumps, water heaters, sump pumps, electric ranges, clothes dryers, and electric baseboard heaters can be operated on a rotation basis with GenerLink. Some traditional transfer switches and sub panels may only have one or two 240-volt circuits rated at 15 or 20-amps, which may not accommodate heavier loads like hot water heaters and electric ranges.

The Generlink has led lights on the unit that will identify when utility power has been restored.